Help Centre

Supplies United is a quote marketplace that connects buyers with relevant local suppliers. Buyers post one structured request and receive competing quotes they can compare by price, timing, and fit.

Buyers post a job once, then compare supplier responses in their account. Suppliers receive relevant local requests, choose which jobs to quote, and win work directly based on the quality and speed of their response.

You can create an account from the Log in page or at the final submit step in the quote flow. If you are a supplier, you can also join via the Become a Supplier page.

After signing in, use your account area to keep your contact details up to date and manage submitted jobs. Suppliers should keep business contact information accurate to avoid missing opportunities.

Choose buyer if you need quotes for a project. Choose supplier if you want to receive local work requests and submit quotes. You can enter through Get a quote (buyer) or Become a Supplier (supplier).

Click Get a quote, select the job type, and complete each step with your requirements, location, and timing. You can finish the form first and create/sign in to your account at final submit.

Provide clear dimensions, material preferences, project postcode, timeline, and any access or fitting notes. More specific details usually lead to faster and more comparable quotes.

Many requests get first responses within minutes, but timing depends on category, location, and supplier availability in your area.

If you need changes after submission, open the job in My account and contact support to update or close the request while we expand self-serve editing controls.

All quote activity appears in My account > My jobs, where you can review each request and track responses.

Suppliers respond to your posted brief, and you compare options by pricing, turnaround, and fit for your project requirements.

We match using request category, project location, and supplier capability so your job is routed to relevant local suppliers.

Prices can vary based on material selection, cutout complexity, installation scope, lead time, and each supplier's current capacity.

Start with your deadline and risk tolerance, then compare what is included in each quote, not just headline price. Fast turnaround with full scope can be better value than lowest cost with gaps.

Double-check project details for clarity, widen timing flexibility if possible, and contact support so we can help re-route the request.

Use Become a Supplier in the header, create your supplier account, and complete onboarding details so we can route suitable opportunities to you.

You receive relevant local requests aligned to your category and area coverage, including kitchen worktop, bathroom surface, and related fabrication jobs.

Matching considers location, request type, and supplier relevance. Not every supplier receives every job; routing prioritizes fit and response quality.

Open the job request in your supplier workflow, review the brief, and submit your quote with price, scope, and expected timing.

Faster responses generally perform better. We recommend quoting as early as possible when the brief matches your capability and schedule.

Open the request, review the brief, and respond with clear pricing, scope, and timing. Faster, well-structured responses generally perform better.

If you need to adjust a submitted quote, contact support with the job ID and updated pricing/scope while self-serve supplier editing is being expanded.

Once selected, you coordinate next steps directly with the buyer based on the accepted scope and timeline shown in your quote.

Common reasons include lead-time mismatch, price fit, missing scope details, or another supplier being a closer match for the request.

Respond quickly, keep scope specific, highlight what is included, and align your timeline to buyer urgency. Clear and complete quotes tend to convert better.

Payment handling depends on the job arrangement and current platform setup. If platform-managed payments apply, details are shown in your account flow.

Supplier payout timing depends on the payment method and job completion terms. Where platform payouts apply, schedule details are shown in the payment terms.

Any applicable fees or commissions are communicated clearly before commitment so both buyers and suppliers understand net terms.

If a dispute occurs, report it through support with job context and evidence. The platform reviews both sides and applies the relevant policy.

Keep quote and job references for every project. Where platform billing records apply, they are available in account/job history.

Supplies United aims to route requests to relevant, credible suppliers and continuously improves quality controls as the network grows.

Use support channels to report abusive conduct, misrepresentation, or unsafe behaviour with the job ID and relevant details.

Raise the issue as soon as possible with clear evidence so the team can review the case and guide next steps under marketplace policy.

Disputes are reviewed using the submitted brief, quote terms, and communication history to reach a fair resolution.

Quote quality, response speed, and reliability indicators help buyers evaluate suppliers and help strong suppliers stand out.

Sign in to your account and keep your contact and business details current so you can receive updates and relevant opportunities.

Use your account security settings where available, or contact support if you need help updating credentials securely.

Notification controls are being expanded. In the meantime, ensure your primary email is correct so you do not miss important updates.

Buyer and supplier journeys are role-based. If you need role updates, contact support and include your account email.

If you want to close your account, contact support with your registered email and we will process account deletion requests securely.

Requests are routed using job category, location, and supplier relevance so buyers receive useful quotes and suppliers see jobs aligned to their capability.

Not every supplier is shown every request. Matching prioritizes fit, service area, category relevance, and response quality to avoid low-quality spam routing.

Coverage varies by job type and active supplier density. If your area has limited current supply, response volume may be lower until coverage expands.

Current focus is stone/worktops and related surface/fabrication requests, with category expansion based on marketplace demand and supply liquidity.

As more jobs and responses are processed, routing rules improve using relevance and outcome signals to better align buyers with the right suppliers.

Check spam/junk folders, confirm your account email is correct, and whitelist platform sender domains. If issues continue, contact support with your account email.

Verify email/password, try resetting credentials, and ensure you are using the correct account role flow. If still blocked, contact support for account recovery help.

Refresh your session and check My account > My jobs. If a recent submission is missing, share the approximate submit time and email with support.

Review required fields, confirm your session is active, and retry submission. Persistent errors can be reported with screenshot and timestamp for faster debugging.

For any platform issue, contact support with your account email, device/browser, and a short description of the problem so we can investigate quickly.